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Terms and Conditions



LEGISLATIVE SOURCES
The sale of packages which have as their object services to be provided in both national and foreign territory, is governed by Law 27/12/1977 n ° 1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) signed in Brussels on 23.4.1970 - as applicable - and the Consumer Code referred to in Legislative Decree no. 206 of 6 September 2005 (Articles 82-100) and its subsequent amendments.

RENTAL PERIOD
The property rental is finalized by Living Villas with the guest, in the name and on behalf of the owner of the property or of those who have the legal availability, on the basis of the rates shown in  the Living Villas  price list valid for the season concerned.
The minimum rental period is generally one week from Saturday to Saturday, however in certain properties, you can book stays of 2 or more nights or 7 or more nights with arrival and departure on other days than Saturday. This information can be found in the description and price list of each property.

RENTAL RATES
The rates shown are divided by season and refer to a unit per week (unless otherwise specified in the description of the property) from Saturday to Saturday.
Extra charges are not included in the rental price and must be paid directly to the owner or to  his/her  representative at the time of departure, as indicated in the schedule for each structure.

HOW TO BOOK
All reservations must be finalized by Living Villas or through agents authorized to act on behalf of Living Villas. Authorized agents may also receive customer payments always in the name and on behalf of Living Villas. The customer must fill in  the booking form and then accept  the general rental conditions.
By accepting the terms and conditions,  the customer is responsible for the rent in respect of Living Villas and Italian law. When booking, the customer must pay 25% of the total rental rate. The balance must be sent to Living Villas within 45 days before the date of beginning of the rental period. In the event of non-payment within this period, Living Villas is allowed to cancel the reservation. In the event that the rent is  concluded within 45 days before the date of beginning of the rental period, the customer must pay 100% of the total at the time of booking to the Agency or to Living Villas.
Upon receipt of the balance, Living Villas will send the customer the voucher entry, with directions and address of the rented property, which must be submitted to the owner or his representative at arrival in order to access the property. No other document or voucher will be considered valid. This document is nominal and therefore valid only for the persons named on the booking form. And  it is forbidden to transfer to other individuals that are not listed on the booking form or in the voucher entry. The owner may also require the immediate removal of the guests or customers if their number exceeds the maximum number allowed in the description of the property, without prior notice to Living Villas, resulting in loss of the sums paid. Any changes and/or special requests must be confirmed beforehand by Living Villas. Children under two years are not counted in the total number of holiday-makers and any request for baby cot and linens necessary (unless otherwise specified in the description of the property) is considered as an extra charge.

TERMS OF PAYMENT
Payments must be made by bank transfer or through our online system, with Pay-Rider.
The bank transfer must specify the name of the customer, the reservation number and the reference to the rented property.  Rates that do not comply with the present mode of payment will not be considered valid.

PENALTIES
The cancellation of a reservation, even if replaced by another one, implies  the payment of the following penalties on the basis of a refund corresponding to a percentage of the rates of the  price lists agreed.
Cancellation up to 60 days before arrival: 30%
59 to 40 days before arrival: 60% 
39 to 15 days before arrival: 80%
from the 14th day until the day before the arrival: 90%
No show: 100%

LIABILITY AND CLAIMS
All properties on the website www.livingvillas.it  have been examined and photographed by Living Villas staff. The descriptions published, corresponds to the actual status of the property at the time of the visit and the acquisition and is prepared in good faith.
Living Villas cannot be held responsible in the event that a customer finds, at arrival, the property not pleasant  having the company tried to provide you with pictures and detailed information about the best description possible of the structure.
If upon arrival or during the week the customer notice serious differences in the description of the property, or there are  problem the will not be able to solve or minimize, the customers is invited to get in touch with Living Villas  offices (customer service tel. +39 0733-222955 during office hours: Monday to Friday from 09.00 to 13.00 and from 15.00 to 19.00 or by sending a claim  by fax (+39 0733-222917) or via e-mail (booking@livingvillas.it ).
Living Villas will work to resolve the problem as soon as possible to ensure a pleasant stay to guests at the property booked.
Living Villas disclaims any liability for any inconvenience caused by third parties or external events not directly attributable to the owner of the property or its employees, such as weather, wildlife, seasonal phenomena, maintenance of public roads or building renovations and similar in the vicinity of the leased property with Living Villas. The owners and Living Villas disclaim any responsibility for personal items and / or valuables left unattended in the property.
Living Villas and the owners are also not responsible for problems or damage caused by third parties or from external events not directly attributable to the property and not under the direct control of the owner.

ARRIVAL AND DEPARTURE
The guests are required to get the property rented on Saturday between 16.00 and 20.00.
Should the customer be any reason arrive beyond the times indicated, he  is required to promptly notify by telephone t Living Villas within office hours (Monday to Friday from 9.00 to 13.00 and from 15.00 to 19.00) in order to avoid the delay cause the refusal of entry to the property by the owner.
In case of unexpected delays, the customer must notify the Living Villas or the owner, if the owner is unable to accept a late arrival, any costs of accommodation in hotels, etc. shall be charged to the  guest. The owner or his representative who would be forced to wait beyond the time agreed in site or in an unexpected move, may ask the vacationer for the reimbursement of  this expenses. Upon arrival, the client must  show the voucher and identity documents of all persons to enable them to register with the competent authorities, as required by Italian law. Only people whose presence has been registered with the competent authorities, may stay in the property. In the case of substitution of persons during the rental period, the owner or his representative may request the immediate departure of holidaymakers. In such a case no claim and/or reimbursement can be advanced by the holidaymaker. In addition, costs for damages and / or additional expenses not included in the rental price  can be deducted from the security deposit and the amount of cleaning costs when due, prior to being returned. Departure will be between 8.00 and 11.00 for the return of the keys and allow the owner or his representative to check the general condition of the property and put it back in order for subsequent customers.

DEPOSIT
Upon arrival, the guest is required to give the owner or his representative a security deposit to guarantee compliance with the general conditions of the rent and payment of any costs for damages and / or additional expenses not included in the rental price and the cost of final cleaning when due.
The owner or his representative shall have the right to deny access to his property if the guest fails to pay the deposit. In such a case claims and / or reimbursement of any kind cannot be advanced by the holidaymaker.
The deposit will be returned to the holiday makers at the time of departure, after deduction of expenses for damages and / or additional expenses not included in the rental price and the cost of final cleaning when due. If a holiday maker anticipates his departure, the owner or his representative is entitled to retain the deposit and return it by mail, after having checked out the property, and after deduction of any expenses for damages and / or additional expenses not included in the price of rent and cleaning costs when due. If the cost of any damage exceeds the balance of the deposit, after deduction of the additional costs are not included in the rental price and the cost of cleaning when due, the client will be forced to immediately pay the difference to the owner or his representative, prior his departure.
Living Villas is not responsible for any disputes between the owner and the holiday maker, regarding the deposit and its management.

NUMBER OF GUESTS AND THEIR IDENTIFICATION
When booking, the customer will be required to include the names and ages of people staying in the property in the presence notification and can be filled through the reserved area of the website for the communication of presence to the authorities. In the form of each property, both on the web as well as in the catalog, you specify a maximum number of people that the home is able to accommodate. This number cannot be overcome in any way.
Living Villas will be notified and will have to approve any replacement or augmentation of guests that occur on the property during the stay, in accordance with with the owner who will be obliged to charge any supplements.
In case of failure by the customer, the owner reserves the right to exclude guests exceeding the number reported by the property.
The properties will be prepared on the basis of the reservation form filled and signed by the customer at the time of reservation that, in case of necessity, have to be adjusted manually with the correct number of guests.
In the event of changes in the number of people, upon arrival, the owner who has not been previously informed by the Agency and that has not agreed to any changes will not be required to comply with them. Ina case he may in his power please customers, they  will still have the same obligation to pay supplements required.
CHILDREN 0-24 months: we will be happy to provide cots, cribs and high chairs for your children.
In most of our villas, it is a service we offer free of charge for the first cradle, additional cots are on request and they will cost 30 euro each.
Please provide the number of cots required at least 30 days prior to your arrival.

PETS
Pets (dogs and cats) are accepted in almost all properties, as detailed in the individual structures. Upon booking, the client will communicate Living Villas the presence and number, specifying for dogs, the breed and size.
In some cases the owner may ask the guest a supplement to accept pets in the building, in this case the amount of the charge will be indicated in the description of the property and must be paid on site directly to the owner or his representative. In any case, the guest is required to monitor the animal to avoid damage or disturbance to third parties.

CLEANING
Normal cleaning of the property is included in the weekly price, unless it is otherwise specified in the description of the house and the catalogue published on the web.
The property must be returned in good hygienic conditions in all their parts and accessories. Otherwise, the customer will pay to the owner or his representative, the cost to clean.

HEATING AND AIR CONDITIONING
The cost of heating and air conditioning is never included in the price.
The cost is calculated according to consumption, according to the rates in effect at the time of your stay. Only a few structures have a fixed cost flat-rate weekly reported tab of the site.
In both cases, the cost of heating and air conditioning, as do all other utilities (eg telephone) is paid locally to the owner or his representative at the time of departure. The use of heating and air conditioning, as regards temperature and period of use is governed by rules that vary from region to region. In principle, the heating can be used from November to April, for a maximum of eight hours per day, while the air-conditioning during the summer months (The rules about the period of lighting, turning off, temperature varies from region to region). Customers will have to mandatorily follow these rules.

INTERNET CONNECTION
The USB keys for internet connection, when there is no internet access are available in some facilities, Living Villas and the owners of the structures in which the Internet connection is through USB stick not liable for any failure due to technical problems for which recommends that customers apply directly to the centers of the area.

TOURIST TAX
Based on the provisions of art. 4 of Legislative Decree 23 of 14 March 2011 (extended by the new government Monti) Italian municipalities with a predominantly tourist trade decided to levy a tourist tax, to finance interventions in the field of tourism including in support of accommodation, maintenance, use and recovery of cultural and environmental heritage, as well as local public services.
The tax is applied to each overnight (or for every person and for every night), and the amounts (generally between € 0.50 and € 3.00 per person per night) are established by the Town Hall of the property booked; any exemptions may be applied (e.g. for children under 14, disabled, etc..). The tax, if required by the Municipality of the property, is  to be paid by cash at check-in on arrival at the villa or before departure.

RULES OF CONDUCT
Guests are kindly requested to observe the rules of conduct in force in our country, about good manners and at utmost respect to the property owner and the structure in which they reside. In the event that a guest fails to comply with the rules of good behavior and these are at the basis of a damage to the structure or furnishings contained therein or supplies outside the house in relation to the garden and pool, the owner shall have the right, in its sole discretion, to consider the rent terminated by an oral and written  communication, for information to the agency, and ask for the immediate expulsion of the customer from the property with the right to appeal also to the police. Living Villas disclaims any responsibility in case of disputes between the customer and the owner. In the event of legal action the owner will provide the customer the Jurisdiction data.

PERSONAL DATA
The PARTIES shall provide each other consent to the processing of their personal data, who are committed to dealing with the principles and precepts of the privacy law 196/03.
The PARTIES are also committed to strict compliance with the principles and precepts of that Act in respect of any other personal data, including third collected, stored, communicated, distributed or otherwise dealt with in compliance with or as a result of this contract, ensuring, in particular , strict observance of the provisions relating to the safety, consent and information about the person.
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