RENTAL PERIOD: The property rental is generally Saturday to Satuday however in certain properties, you can book stays of 2 or more nights or 7 or more nights with arrival and departure on other days than Saturday.
RENTAL RATES: The rates are NET to Living Villas
HOW TO BOOK: When booking, the customer must pay 25% of the total rental rate. Which in most cases is not refundable. The balance must be sent to Living Villas within 45 days before the date of arrival.
Upon receipt of the balance, Living Villas will send the customer the voucher entry, with directions and address of the rented property, which must be submitted to the owner or his representative at arrival in order to access the property. No other document or voucher will be considered valid. This document is nominal and therefore valid only for the persons named on the booking form. And it is forbidden to transfer to other individuals unless previously agreed with Living Villas th. Any changes and/or special requests must be confirmed beforehand by Living Villas. Children under two years are not counted in the total number of holiday-makers and any request for baby cot and linens necessary (unless otherwise specified in the description of the property) is considered as an extra charge.
TERMS OF PAYMENT: Payments must be made by bank transfer or through our online system, with Pay-Rider. The bank transfer must specify the name of the customer, the reservation number and the reference to the rented property. Rates that do not comply with the present mode of payment will not be considered valid.
PENALTIES: The cancellation of a reservation, even if replaced by another one, implies the payment of the following penalties on the basis of a refund corresponding to a percentage of the rates of the price lists agreed.
-Cancellation up to 60 days before arrival: 30% which is not refundable.
-59 to 40 days before arrival: 60%
-39 to 15 days before arrival: 80%
-From the 14th day until the day before the arrival: 90%
-No show: 100%
LIABILITY AND CLAIMS: Living Villas cannot be held responsible in the event that a customer finds, at arrival, the property not pleasant having the company tried to provide you with pictures and detailed information about the best description possible of the property. If upon arrival or during the week the customer notice serious differences in the description of the property, or there are problem the will not be able to solve or minimize, the customers is invited to get in touch with Living Villas offices (customer service tel. +39 0733-222955 during office hours: Monday to Friday from 09.00 to 13.00 and from 15.00 to 19.00 or by sending a claim by fax (+39 0733-222917) or via e-mail (email@example.com ).
Living Villas will work to resolve the problem as soon as possible to ensure a pleasant stay to guests at the property booked. Living Villas disclaims any liability for any inconvenience caused by third parties or external events not directly attributable to the owner of the property or its employees, such as weather, wildlife, seasonal phenomena, maintenance of public roads or building renovations and similar in the vicinity of the leased property with Living Villas. The owners and Living Villas disclaim any responsibility for personal items and / or valuables left unattended in the property. Living Villas and the owners are also not responsible for problems or damage caused by third parties or from external events not directly attributable to the property and not under the direct control of the owner.
ARRIVAL AND DEPARTURE: Saturday to Saturday Check-in 16.00 and 20.00. Check-out 10.00